Pay Rate: $14.73/hr.
As a Level ll Night Receptionist Supervisor, you will be responsible for supporting the Neighborhood Administrative Coordinators in supervising Level I employees. You will also provide support functions to the Receptionist Supervisor Level III. This position will perform administrative & customer service tasks as well as setting standards for other employees.
Successful candidates will learn “real world” work skills such as time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an office functions and how to build relationships while demonstrating outstanding customer service.
NOTE: THIS POSITION IS FOR THE NIGHT RECEPTIONIST SUPERVISOR (OVERNIGHT SHIFTS)
Typical Duties May Include:
- Follow up with employees individually to assess knowledge
- Train level I Service Center Receptionists and assist with fall training program
- Assist with scheduling new hires for training shifts
- Assist in supervising student employees in completing the following tasks: loaning items, checking residents in/out, and checking out loaner keys/access cards
- Assist with supervising student employees while on shift to ensure procedures and protocols are followed. This may include covering a desk in the absence of a scheduled employee.
- Handle problems and conflicts rationally, quickly, and correctly
- Check email and communication logs while on shift
- Complete rounds to physically check in with staff at service centers
- File necessary paperwork and restock service center supplies as needed
- Complete key and access card audits
- Supervisors are expected to continue to work desk shifts as assigned
- Attend all staff and supervisor meetings as scheduled
- Find side projects to complete/assign tasks
- Other duties as assigned
Learning Outcomes/Transferable Skills:
You will learn “real world” work skills such as time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an office functions and how to build relationships while demonstrating outstanding customer service.
