The Multicultural Center at Michigan State University is seeking a tech-savvy and
proactive IT Support Assistant to help maintain and enhance our technological resources. This role is crucial for ensuring that our center runs smoothly, facilitating effective communication and engagement within our diverse campus community.
Key Responsibilities:
Technical Support:
Assist with troubleshooting hardware and software issues for center staff and
visitors. Help set up and maintain computers, printers, and other technology used in the
center. Provide basic training to staff and students on using technology and software
applications.
Website and Digital Management:
Assist in updating and maintaining the center’s website and digital resources. Support the management of social media platforms by ensuring content is uploaded and displayed correctly.
Event Technology Support:
Set up audio-visual equipment for events and workshops held at the center. Ensure that technology functions smoothly during events and provide on-site support as needed.
Documentation and Reporting:
Maintain records of IT support requests and resolutions. Assist in developing user guides and documentation for software and hardware used in the center.
Visitor Engagement: Greet visitors warmly and assist them with inquiries. Ensure all
visitors sign in using the provided QR code system.
Students must be knowledgeable of the building layout and all the services the
building provides.
Sanitation Duties: Wipe down high-traffic areas, including surfaces and doorknobs, with
multipurpose cleaner to maintain a safe and healthy environment, and general
maintenance of bathrooms.
- Gain practical experience in IT support and digital resource management.
- Develop technical skills in a supportive and multicultural environment.
- Flexible work hours to accommodate academic commitments.
Required Qualifications:
Must be able to attend a required one day in-person training on Friday, January 10,
2025.
Currently enrolled as a student at Michigan State University.
Basic knowledge of computer systems, software applications, and troubleshooting
techniques.
Strong verbal and written communication skills, with a focus on customer service.
Ability to work independently and collaboratively within a diverse team.
Strong organizational skills and attention to detail.
College work-study preferred but not required.
