ANR IT Service Desk is dedicated to delivering exceptional customer service and technical support. We are currently seeking a Student Office Assistant to join our dynamic team and provide front facing customer support for the College of Agriculture and Natural Resources, AgBio Research, and MSU Extension.
Position Summary: As a Student Office Assistant at ANR IT, you will play a crucial role in ensuring that our customers receive excellent support and assistance. Reporting to the ANR Service Desk Manager, the Student Office Assistant will primarily perform the following primary duties:
– Greeting Customers: Friendly and professional demeanor will set the tone for positive interactions.
– Answering Main Service Desk Phone Line: Be one of the first points of contact for customers seeking assistance. Respond to inquiries, provide information, and direct calls to the appropriate team members as needed.
– Entering New Service Requests (Help Tickets): Accurately record customer service requests and issues into our ticketing system. Gather essential information to initiate the support process efficiently.
– Updating Current Service Requests: Maintain and update existing service requests with relevant details, ensuring that the status and progress of each request is accurately documented.
– Collaboration: Work closely with other team members, including technicians, to coordinate and prioritize customer support activities, ensuring a seamless and efficient workflow.
– Other Duties as Assigned: Be adaptable and ready to assist with various tasks or projects as needed to support the overall success of the department.
Minimum Requirements:
-Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
-Excellent communication skills (written and verbal)-Ability to recognize and prioritize urgent concerns-Windows experience (predominantly 10 and 11); some Mac use possible-MS Office Suite (Word, Outlook, Excel, Teams) experience
-Enrolled as a student at Michigan State University (during academic year)
Desired Qualifications:
-Critical thinking skills-Strong organizational skills
-Time management skills
-Demonstrated commitment to outstanding customer service
